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NDA-24282 (E) CHAPTER 5
Page 241
Revision 1.0
CONNECTION DISPLAYS - ACD
SERVICE CONDITIONS
1. Connect displays are saved after logoff for each agent unless the agent is using a Personal Emergency
Supervisor. Those agents using Personal Emergency Supervisor must setup their connection displays each
time after logging onto the ACD system.
2. A maximum of five displays may be setup with each display being from three to nine seconds.
3. A permanent display (time code of zero seconds) must be the last display in the setup string. Any
subsequent codes entered will be ignored.
4. When more than five displays are coded only the first five will be displayed, the remaining entries will be
ignored.
5. The same display sequence and display timing is provided both when the agent position begins ringing with
an incoming ACD call as well as when the agent answers the incoming ACD call. The permanent display
is only supported after the agent answers the phone and will be provided as a nine-second display when
displayed during the ringing phase. This is a security feature so that potentially private numbers are not left
on display at an unoccupied position.
6. Even a permanent display will be automatically reset at the conclusion of the ACD call.
7. This feature is available to all agents via Tally-Oh codes. The feature itself cannot be restricted.
8. Display timing accuracy is limited to ±2 seconds from the time indicated for each display.
PROGRAMMING
Assign the name for incoming call identification by following commands.
Step 1: ACDPLT - Assign name corresponding to the pilot number.
NAME: up to 20 characters
Step 2: ACDTG - Assign name corresponding to the route number.
NAME: up to 20 characters
Step 3: ACDSPL - Assign the name corresponding to the split.
NAME: up to 20 characters
Note 1:
Since NAME programmed in ACDPLT and in ACDTG may be duplicated to display the trunk incoming call,
assign NAME in one of those two commands, and skip NAME parameter in the other command.
Note 2:
When MIS is used, name corresponding to the pilot number and name correspondind to the split are
programmed from MIS terminal.