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NDA-24282 (E) CHAPTER 5
Page 205
Revision 1.0
AVAILABILITY - ACD POSITION - ACD
SERVICE CONDITIONS
Step 1: The after-call mode can be operated whenever a position is occupied.
Step 2: When a position is forced into the Automatic-Work mode immediately after an agent or supervisor
logs on, the WORK key must be pressed to begin receiving ACD calls. When the first and all subse-
quent ACD calls are received, a split parameter will automatically set the appropriate after-call mode
for the position.
Step 3: The conditions for Automatic-Available/Automatic-Work mode can be set on a per-split basis. The
operating mode can be changed either from the ACD MAT or from a MIS terminal.
Step 4: During after-call Automatic-Work mode, no ACD incoming calls are allowed to terminate to the
ACD position. However, non-ACD incoming calls are terminated or originated from the position’s
MYLINE.
PROGRAMMING
Assign “WORK” key to the agent position.
AKYD - Assign AUTO/MAN to a function key.
ACDSPL - AUTO READY AFTER CALL
Note:
Work mode may be canceled and reset by the manual operation even if AUTO READY AFTER CALL is
programmed in ACDSPL.