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NDA-24282 CHAPTER 7
Page 389
Revision 1.0
ACDLOG: ASSIGNMENT OF ACD RECEIVER ID CODE
ACDLOG: Assignment of ACD Receiver ID Code
1. Function
This command is used to assign, list, print, and remove logon data. Each agent logon identifies the user’s
tenant, name, language preference, and personal Pilot number information, as well as the splits (with the
associated priority level) the Logon ID is allowed to access, whether multisplit is allowed, and the personal
assist and emergency numbers.
2. Precautions
1. Leading zeros are permitted in logon ID codes. A logon of 00127 is the same as 127.
2. Each split determines whether ID codes are required for logging on. (See ACDSPL command.)
3. An ID code may be used at only one position at any given time. Multiple logons with the same ID are
not permitted.
4. Position data (defined with the ACDPSN command) and logon data (defined with the ACDLOG
command) are used to specify the valid logon/position mode combinations. Valid modes are: ACDPSN
= Specified/Any. ACDLOG = Single Split, Any Split or Multiple Splits. See Table 7-5 in ACDPSN
command for detailed information.
5. If using Abacus MIS, the logon ID cannot exceed four digits.
6. When Agent Queuing Options (see Splits - ACD [S-91A] in Chapter 5) is assigned in ACDSPL), the
priority is used as the agent’s preference level. If not, the value is used as the priority for taking calls
terminated to multiple splits.
Split(s)
Any Split
????????
# Split #/Name Preference Attrb.
1 1FPRC 40-1 1
Remove
List
Close
Agent Logon
Remove Logon?
Logon
Tenant Number: Logon ID:Language:
Agent Name: Abbr. Name
Personal Overflow CCV
Overflow Timeout:
Index:Step
:
Personal Queuing
Pilot Number:
Max Queue Depth:
Personal Forward CCV
Index:Step
:
Personal Numbers
Assist Request: Emerg Request: