Filter
Top Products
NDA-24282 (E) CHAPTER 5
Page 249
Revision 1.0
FLEXIBLE ID CODES - ACD
F-25A FLEXIBLE ID CODES - ACD
GENERAL DESCRIPTION
ID codes are used by agents and supervisors to access the ACD system. A considerable amount of information
is programmed for each agent’s ID code and this information is used by the ACD system to determine which
calls the agent will be handling after logging in and which features the agent will have access to.
Some of the parameters programmed in ACDLOG for each logon ID are described in the table below.
For more details, see ACDLOG in Chapter 7.
Refer to Multi-Split Agent - ACD [M-90A] and Split Selection - ACD [S-98A] for information on how an ID
code determines the split.
OPERATING PROCEDURE
None
Logon ID Characteristics
Logon ID: From 2 digits to 9 digits
LANG (Default Language): English
Japanese
Spanish
Italian
French
German
NAME (Agent Name): Specify a name for use in displays
SPLIT (Available Split or Splits to logon): Specify a maximum of 16 split Nos. (1-250)
PRIORITY: Priority for the split assigned in SPLIT (1-250) or Agent’s
Preference level (1-99)
Multi-split Allowed: Allow or Restrict multiple simultaneous splits
Personal Pilot Number: Specify a directory number for Personal Queue
Personal Queue Depth: from 0 to 999 calls may be in queue
Personal Queue Forward CCV: Specify a CCV for alternate handling
Personal Queue Timeout: from 1 to 9999 seconds
Personal Queue Timeout CCV: Specify a CCV for alternate handling
Personal Queue Chime: Call Waiting in queue chime On or Off
Personal Assist: Specify destination for Assist
Personal Emergency: Specify destination for Emergency