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CHAPTER 7 NDA-24282
Page 420
Revision 1.0
SYSTEM INFORMATION
Time Out Settings
1. Function
This command maintains the ACD’s system data for time out information. It allows custom programming
of some timers used by the ACD. This data is critical to the operation of the ACD and should be modified
with extreme caution.
Note:
Using the system defaults for Time Out Settings is highly recommended. Information on this screen should
only be modified at the direction of a NEC Technical Support Associate.
Agent Busy Loop Time: 5 to 15
IVR Reclaim Retry Time: 3 to 10
IVR Maximum Ring Time: 5 to 40
Emergency Retry Time: 3 to 10
Call Complete Delay: 3 to 15
Wait Time
Announcement: 2 to 10
Called Release: 3 to 15
Call Complete: 3 to 15
Call Monitor: 2 to 10
Call Monitor 1: 3 to 15
Call Monitor 2: 3 to 15
Connect Call: 3 to 15
Connect Error Audit: 5 to 15
Force Release: 3 to 15
Agent Busy Loop Time: Emergency Retry Time:
IVR Reclaim Retry Time: Call Complete Delay:
IVR Maximum Ring Time:
10 5
5 7
20
User Settings
Tenant Settings
Time Out Settings
Wait Time
Announcement: Force Release:
Called Release: Monitor:
Call Complete: OAI Release:
Call Monitor 1: IVR Reclaim Call:
Call Monitor 2: Call Recover:
Connect Call: Status Check:
Connect Error Audit:
4 7
7 10
7 7
4 7
7 7
7 7
10
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