CHAPTER 2 NDA-24282
Page 4
Revision 1.0
GENERAL INFORMATION
2. SYSTEM SPECIFICATIONS
2.1 GENERAL
This section describes the concept, functions and configuration of the ACD in the IMX System.
This chapter includes the following information:
• Functional Outline: Describes the outline of the ACD.
• System Configuration: Describes the configuration of the ACD.
• MIS: Describes the MIS functions.
• Interface between ACD and MIS: Describes the interface condition to be used with the ACD in the IMX
System and MIS.
• Equipment related to ACD: Describes the related equipment used with the ACD in the IMX System.
Figure 2-1 Functional Outline of NEAX2400 CallCenterWorX-Enterprise ACD System
NEAX2400 IMX
position
Supervisory
Machine
Announcement
CallCenterWorX - Enterprise
ACD System