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CHAPTER 7 NDA-24282
Page 390
Revision 1.0
ACDLOG: ASSIGNMENT OF ACD RECEIVER ID CODE
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
LOGIN ID: Consists of one to nine digits (1 to 999,999,999)
NAME: (Optional) up to 14 characters
LANGUAGE: English
Japanese
Spanish
Italian
French
German
SPLITS: Available split to logon (1 - 250)
PRIORITY: Priority for handling ACD calls in multiple splits/the agent’s preference
level (1 ~ 99)
MULTI-SPLIT: Single/Multi
PERSONAL PILOT NUMBER: Valid personal pilot number (SPACE: feature not used)
Queue depth for personal pilot number (0 ~ 999)
PERSONAL FORWARD CCV: CCV index (1 - 900)
CCV step number (1 - 20)
PERSONAL OVERFLOW CCV: 0 ~ 9999 seconds; 0 = indefinite
CCV index (1 - 900)
CCV step number (1 - 20)
CHIME: Off/First/All
PERSONALASSIST: Individual assistance number or SPACE (SPACE: Functional not used)
PERSONAL EMERG: Individual emergency number or SPACE (SPACE: Functional not used)
NAMES: Abbreviated Name (Use all initials of the user.)