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CHAPTER 5 NDA-24282 (E)
Page 302
Revision 1.0
TALLY-OH CODES - ACD
Supervisor Tally-Oh Codes
Code Description
030
Display statistics for a given agent: shift time, number of ACD calls answered, average talk time, total
time in Work mode since logging on, and total time in Break mode since logging on.
Press: 030aaaaa# (aaaaa = agent’s ACD or PBX extension)
Sample Displays:
SHIFT 3:12:48 (hours, minutes, seconds)
ACD CALLS 122 (one to three digits)
AVG TALK 3:11 (minutes and seconds)
T-WORK 0:55:19 (hours, minutes and seconds)
T-BREAK 1:04:31 (hours, minutes and seconds)
031
Display a given agent’s current mode and the time passed since entering that mode. Valid for all modes:
Vacant, Work, Break, Ready, or on an ACD call.
Press: 031aaaaa# (aaaaa = agent’s ACD or PBX extension)
Sample Displays:
BREAK 0:41:06 (hours, minutes and seconds)
032
Force a given agent to Break mode. (From Work or Ready modes)
Press: 032aaaaa# (aaaaa = agent’s ACD or PBX extension)
033
Force a given agent to Ready mode. (From Break or Work modes)
Press: 033aaaaa# (aaaaa = agent’s ACD or PBX extension)
034
Force a given agent to Work mode. (From Break or Ready modes)
Press: 034aaaaa# (aaaaa = agent’s ACD or PBX extension)
035
Change a given agent’s split or Multi-Split mode. Prompts are displayed to prompt for split number and
approval.
Press: 035aaaaa# (aaaaa = agent’s ACD or PBX extension)
036
Display queue depth for a given split.
Press: 036ss# (ss = one or two digit split number)
Sample Displays:
DOMESTIC 36
037
Display time of longest waiting caller for a given split.
Press: 037ss# (ss = one or two digit split number)
Sample Displays:
INTERNAT’L 4:06 (minutes and seconds)
038
Display number of working agents (on an ACD call, in Work or Ready modes) for a given split.
Press: 038ss# (ss = one or two digit split number)
Sample Displays:
CRUISES 9