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CHAPTER 5 NDA-24282 (E)
Page 184
Revision 1.0
OFFICE DATA DESIGN
2.2.1 ACD TRUNK IN A FUSION NETWORK
General Information
To use the ACD services in a Fusion Network, any ACD calls can be picked up from ACD positions in a node
providing ACDP using ACD trunk in the remote node.
Note:
ACD calls terminated at the trunk in the remote node can be handled by ACD positions in any node
(irrespective of the self or remote node, or providing ACDP or not.) since the PBX software Series 7300.
For details, see [A-133A] Agent Anywhere - ACD in Section 3 of this chapter.
Network Configurations:
Examples:
PBX
PBX
Fusion Network
PBX
ACD for Fusion
ACD for Fusion
ACD for Fusion
ACD for Fusion
PBX ACDP
(a) One ACDP manages all nodes in
Fusion network
AVAILABLE
PBX1
PBX3
Fusion Network
PBX4
PBX2 ACDP1
ACDP2
(c) Two ACDPs manage the same nodes in Fusion network.
Multiple ACD for Agent Anywhere cannot exist in a Fusion Network.
UNAVAILABLE
PBX1
PBX3
Fusion Network
PBX4
PBX2 ACDP1
ACDP2
(b) Two ACDPs manage individual system at each.
ACDP2 manages only PBX4. (PBX4 is ACD stand-alone system.)
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