NDA-24282 (E) CHAPTER 5
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Revision 1.0
PRIORITY QUEUING - ACD
PROGRAMMING
Step 1: ACDTG - Assign the priority order to each ACD route.
PRIORITY: Queue priority of ACD route (1-250) (1>250)
Step 2: ACDPLT - Assign the priority order for ACD calls terminated to each pilot number
TRUNK: Priority order of ACD calls from a trunk (1~250)
INTERNAL: Priority order of ACD calls from a station (1~250)
TRANSFER: Priority order of ACD calls to be transferred (1~250)