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CHAPTER 6 NDA-24282 (E)
Page 322
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note:
After MON key is pressed, “BARGE?” is displayed. At that time, monitoring is abandoned by one of the
following operations.
• Dial “1” + “#” (Three-party conference will be established.)
• Press MON key again
NAP-215-108
Sheet 1/1
Emergency Recorder
C.O. trunk call incoming.
• Place a C.O. trunk call from station
A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Emergency recording operation.
• Press the EMER key on the agent position.
Incoming at supervisory position.
• When the ACD calls is terminated at the supervisory position, the LCD on the supervisory position
indicates the emergency recording request and the MON lamp also illuminates.
• At the same time, the recorder starts recording.
• In the period above, the agent position and C.O. trunk is in the communicating status.
Answering by supervisory position.
• The supervisory position answers the call as an ACD call and monitors it (three-party conference call
does not occur).
• The agent position can confirm the answering of the supervisory position by the change of the lamp
indication on the agent position (flashing steady) as well as from the LCD display.
Confirmation of recording.
• Check that the call is recorded by the recorder.
The supervisory position presses the MON key to start three-party conference call.
Note
Release by ACD agent position.
• When the agent position releases the incoming C.O. trunk call, it is transferred to the supervisory
position.
Confirmation of communication.
• Check that the supervisory position is communicating with the C.O. trunk.
Release by supervisory position.
Apply the test procedure above to all splits.
START
END
ELC/DLC
A
B
COT
LC
LC
ELC/DLC
Recorder
Announcement
Trunk
Supervisory position
Agent position