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CHAPTER 5 NDA-24282 (E)
Page 240
Revision 1.0
CONNECTION DISPLAYS - ACD
When using display code 3, time in queue merged display, the actual time in queue will be merged with the
previous display if possible. The previous display must be 11 characters or shorter for the merge to be allowed
(10 or shorter if the time in queue was over 10 minutes). For example, if the agent entered Tally “021-58-38#”
the request is to display the Pilot number text for eight seconds and merge the time in queue on the end of the
display. If the Pilot number text was “SALES” then the display would show “SALES 0:48” for eight seconds.
On the other hand, if the Pilot number text was “APPLICATIONS” (12 characters) then the first display would
be “APPLICATIONS” for eight seconds followed by “TIME IN Q 0:48” for eight seconds.
Use display code 4 to force the time in queue display to always be displayed alone, that is, not merged with the
previous display even when space permits.
Use a time code of zero seconds to indicate that the final display should remain on the display for the duration
of the ACD call. Tally-Oh code 021# can be entered at any time to reset the display to the default information.
For example, if the agent entered Tally “021-42-60#” the time in queue will be displayed (alone) for two seconds
(code 42) followed by the ANI digits being displayed for the remainder of the ACD call (code 60). All digits
beyond the permanent display will be ignored.
Connection Display Tally-Oh Codes
Code Format Description
021 021DS# -or- 021DDS#
Setup the display sequence and timing for the current agent.
D = single-digit display code (3 thru 9)
DD = double-digit display code (10 thru 29)
S = number of seconds to display (3 thru 9 seconds, or 0 for
permanent display)
The DS or DDS pairs may be repeated up to 5 times, the ‘#’ digit
must follow the final entry. A very long entry might look like:
Tally+021-44-54-64-74-84# (pluses and minuses are not actually
entered, they are shown here for visual separation only)
022 022#
On-line help to show a series of 4-second displays describing the
available displays codes.
023 023DS# -or- 023DDS#
Demand display of the specified code.
D = single-digit display code (3 thru 9)
DD = double-digit display code (10 thru 29)
S = optional number of seconds to display (3 thru 9 seconds, default
= 4)