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NDA-24282 APPENDIX C
Page 463
Revision 1.0
APPENDIX C ACD SERVICE IN FUSION NETWORK
The table below shows Available or Not Available for each ACD feature described in Chapter 5 when those services
are activated between two fusion nodes within a Fusion Network.
Table C-1 ACD Service List in Fusion Network
: Available, × : Not available, – : Not applicable
FEATURE
CODE
SERVICE NAME
FCCS
Series
7300
(Release 5)
or earlier
Series
7300
(Release 7)
or later
(Note)
A-31A Abandoned Call Search - ACD –
A-34A Assistance - ACD Agent - ACD ×
A-35A Automatic Answer - ACD –
A-37A Availability - ACD Position - ACD –
A-80A Announcements - ACD
A-85A Agent Personal Queue - ACD
A-86A Auto Work Mode for PBX Calls - ACD –
A-91A Analog ACD Position - ACD ×
A-93A Alternate Night CCV - ACD
A-133A Agent Anywhere - ACD ×
B-20A Break Mode - ACD –
B-21A Bad Call Notifications - ACD –
C-35A Call Distribution to Agents - ACD ×
C-67A Call Transfer to Split Queue - ACD ×
C-68A Call Waiting Indication - LCD Display/CW Lamp - ACD –
C-70A Calling Party Identification - ACD –
C-108A Call Control Vector - ACD ––
C-110A Call Waiting Lamp with Chime - ACD –
C-127A Call Forwarding - Split - ACD
C-191A Call Recover - ACD –
C-199A Connection Displays - ACD –
D-133A Do Not Disturb - Split - ACD –
E-6A Emergency/Recorder - ACD ×
Note:
When the “AGENT ANYWHERE” data is programmed.