NDA-24282 (E) CHAPTER 5
Page 255
Revision 1.0
INFOLINK DATA MESSAGES - ACD
The following tables lay out the names of the messages currently available:
Inbound Messages from Infolink Client to ACD
Tag Message Description
IA Dialed digits
IB Manage Call
IC Split Status/Caller Status Request
ID Announcement Request
IE Outbound Call Request
IF Route Call Request
IG Call Manipulation Request
IH State Change Request
IL Message Subscription
Outbound Messages from ACD to Infolink Client
Tag Message Description
IM ANI/DNIS Information
IN Port Release
IO Play Announcement
IP Split Status Notification
IQ Incoming Call Notification
IR Report IVR Dialed Digits
IS Agent Ringing
IT Agent Answer
IU Call Disconnect
IV Call Transfer
IW Agent State Change
IX Party Acknowledgment
IY Sequence Acknowledgment
IZ Outbound Call Disposition