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CHAPTER 6 NDA-24282 (E)
Page 318
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-104
Sheet 1/1
Automatic Call Distributi
on
Log off all agent and supervisory positions.
Log on agent positions in sequence.
• Log on agent positions in order
of C→D→E.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position C.
Answering and release by ACD agent position.
C.O. trunk incoming.
• Place C.O. trunk call from station A to station B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position D.
Answering and release by ACD agent position.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position E.
Answering and release by ACD agent position.
Repeat the test procedure above for every agent position and supervisory position of each split.
START
END
Agent Position C
ELC/DLC
LC
A
B
COT
Agent Position D
Agent Position E