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NDA-24282 APPENDIX B
Page 459
Revision 1.0
FIELD VALUES FOR ACD SCREENS
IVR directory
number
The PBX directory number that allows ACD to access a port
on an Interactive Voice Response (IVR) unit.
up to 5
digits
none required
IVR pilot
number
The PBX directory number used by ACD to access ports on
an Interactive Voice Response (IVR) unit.
up to 5
digits
none required
IVR port
number
Associates a port on the IVR unit with the IVR directory
number.
required
Language The language a position’s messages will be displayed in when
a position is logged on.
English/
Japanese/
Spanish/
Italian/
French/
German
English required
Logon ID The agent’s ID code used when logging on to the ACD
system.
up to 9
digits
none required
Logon ID is ? Used to control access to the split. Required/
Not Used
Required required
Logon Name The name to be displayed when logging on with a logon ID.
Displayed on ACD position’s display.)
up to 20
characters
blank optional
Max. queue
depth
The maximum number of calls that can be queued to this split
or personal pilot number.
1 ~ 999 99 required
Multi-split Defines whether this logon ID has access to multiple splits
simultaneously.
Yes/No No optional
Night
directory
number
The directory number to which calls will be routed when the
split is in Night mode. (Must be a valid pilot number.)
up to 5
digits
none optional
Operator
access code
Defines the access code programmed for the operator in the
PBX database.
up to 5
digits
0 required
Outbound call
answer timer
Time allowed for outbound calls to be considered
successfully completed
0 ~ 60 sec-
onds
30 required
Overflow
timeout
Defines how long a call will stay in queue to the personal pilot
number before it overflows. (0 = Indefinite.)
0 ~ 9999 none required
PBX
incoming
Specifies whether agents should be forced into Work mode
upon receiving an incoming call on their PBX line.
Yes/No No required
PBX outgoing Specifies whether agents should be forced into Work mode
upon receiving dial tone for an outgoing call on their PBX
line.
Yes/No No required
Personal
assist request
number
Overrides the assist request number programmed in
ACDSPL.
up to 5
digits
none optional
Table B-1 Field Values for ACD Screens (5/8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL