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NDA-24282 (E) CHAPTER 5
Page 183
Revision 1.0
OFFICE DATA DESIGN
3. The following operation codes (OP-CODE) are not available for OAI system when OAI and ACD system
are used together in the same Fusion Network. See AOKC command in Chapter 7 for details.
MSF (F-KIND=1): OP-CODE=185~191
TMF (F-KIND=2): OP-CODE=248~255
4. Proper number of connection trunks must be prepared to prevent the traffic congestion. If all connection
trunks are busy, ACD call distribution is not available. If such a situation occurs, program the CCV step as
shown below. Using this data setting, ACD calls distribution to transfer to another agent position is avail-
able using the alternate routing function.
Transfer is assigned at CCV Step 20.
The system is designed to select the alternating route assigned in Step 20 automatically if the connection
trunk is busy.
Table 5-1 CCV for ACD Calls Transfer (in case of Traffic Congestion)
CCV step CCVACT Remarks
1 Queue Assign
2Pause
3 Announcement
4
End CCV Be sure to assign “End CCV” by CCV Step 19 so that the call is not processed
with CCV Step 20 “Transfer”.
:
:
20
Transfer Examples of alternating route (dialed number of the transfer destination)
• Monitor Number in the self-node
• Monitor Number in the remote node via outgoing trunk route