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CHAPTER 7 NDA-24282
Page 384
Revision 1.0
ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
ACDSPL: Assignment of ACD Split Data
1. Function
This command is used to assign, list, print, and remove ACD split data. Each split is configured through
this command for its answer mode, after call status, conditional thresholds, and operationally-related
directory numbers and other split-related data.
2. Precautions
1. Directory number for assist, emergency, and night should be assigned before assigning split data.
2. The dictation trunk for emergency calls should be assigned before assigning split data.
3. The operation of Conditional Thresholds (COND) is shown in Table 7-4.
Note 1:
If COND= NO CALLS ACCEPTED is selected, this split will not accept conditional Queue call.
Table 7-4 COND (Conditional Thresholds)
METHODS CONDITIONS RESULTS
No Calls Accepted No Call Accepted.
Note 1
No conditional calls will be
accepted by the split.
Agents Available
Value: 1 to 250
Number of agents that must be available for conditional
queue calls to be accepted.
Note 2
Conditional calls will or will not be
accepted.
Calls in Queue
Value: 1 to 699
Will only accept conditional queue calls, depending on
how many calls are already in queue to the split.
Note 3
Conditional calls will or will not be
accepted.
Dir Numbers
Night
Assist:
Emergency
Recorder #
Split
Tenant Number Split: Name: Hot Split:
Remove
List
Close
Split Data
Remove Split?
Dash
Recover Time:
Auto Answer:
Auto Ready After Call:
Require Tally Per Call:
Standard Calls CCV
Index:
Step:
Upon PBX Call
Auto Work on Ring:
Auto Work on Answer:
Auto Work on Dial Out:
Auto Ready on Release:
Queue
Maximum Depth:
Agent Priority Queuing:
Queue When Vacant:
Work Mode
Restricted:
TimeOut
While On PBX Call
Analog TimeOut
Conditional Threshold
Agents Availab
le
1
Agent
Logoff Warning Criteria Jack Out Mode:
Require Logon ID: Multiple Break Types: Assist Key "Monitor
Call Waiting Thresholds
Light:
Flash:
Chime: