CHAPTER 5 NDA-24282 (E)
Page 190
Revision 1.0
OFFICE DATA DESIGN
The followings are some example configurations of network providing multiple ACDPs. In this network, ACD
incoming calls in a node can be terminated to any nodes depending on the setting. And also, call transfer is
available for each other.
Figure 5-3 Fusion Network with Multiple ACDPs (Example)
PBX ACDP
ACDP
Fusion Network
PBX
PBX
PBX
PBX ACDP
Fusion Network
PBX
PBX
PBX
PBX ACDP
Fusion Network
PBX
1. System using “ACD Trunk in a Fusion Network”
2. Systems using “ACD Trunk in a Fusion Network” (non-ACD
system + ACD stand-alone system + System using “Agent
Anywhere”)
3. Systems using “ACD Trunk in a Fusion Network” + System using
“Agent Anywhere”