CHAPTER 6 NDA-24282 (E)
Page 312
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Night Service
B
Monitoring-ACD Supervisor
Overflow
Center Closed Announcement
Announcements (A80)
Call Control Vector (C108)
Call Forwarding Split (C127)
Night Service-ACD (N12)
Monitoring-ACD Supervisor (M28)
Break Mode (B21)
Assistance-ACD Agent (A34)
Availability-ACD Position
(After Call Work) (A37)
Emergency/Recorder (E6)
Overflow Outside-ACD (O19)
Announcements (A80)
Auxiliary Work
Emergency Recorder
Assistance
After Call Work (Automatic)
After Call Work (Manual)
NAP-215-109
NAP-215-108
NAP-215-107
NAP-215-110
NAP-215-111
NAP-215-112
NAP-215-113
NAP-215-114
NAP-215-106
A