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CHAPTER 5 NDA-24282 (E)
Page 256
Revision 1.0
INFOLINK DATA MESSAGES - ACD
OPERATING PROCEDURE
Depending on the usage of each application.
SERVICE CONDITIONS
1. Each feature is defined by the detail specification of each application.
2. Lower layer protocol of Infolink supports TCP/IP + DIX Ethernet Version 2.
3. Infolink Data Messages are provided to the ACD tenant programmed in ACDTN.
4. Two-way communications link is provided simultaneously.
5. One link controls one ACD tenant.
6. OAI transmission is also provided via the same link.
7. An IVR equipment may be accommodated per ACD tenant.
PROGRAMMING
Step 1: ASDT
TN: Tenant number (1-10)
STN: Station number of the IVR (maximum 5 digits)
TEC: 1-4
Step 2: ASHU
Assign the UCD group organized by the station number accommodates the IVR port
Step 3: ACDTN
IVR PILOT NUMBER : IVR Pilot number for UCD service programmed in ASHU
: Outbound Answer Timer (0-60 sec.)
Step 4: ACDIVR - Assign the desired IVR port number for all station numbers to access IVR programmed
in ASDT
DIRECTORY NUMBER:IVR station number programmed in ASDT
PORT: IVR port number (1-255)
Step 5: ACDCCV - when IVR announcement service is provided.
Note 1
ACTION: IVR ANNOUNCEMENT:
Note 2
ARGUMENT: IVR announcement equipment number (1-99)
Note 3
Announcement ID for announcement order via Infolink to the IVR
Note 1:
When this command data has already been programmed for OAI features, it is not necessary to program
the data again.
Note 2:
It is not necessary to program a Pause step after the IVR Announcement.
Note 3:
The announcement number varies depending on each IVR Specifications.