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NDA-24282 (E) CHAPTER 6
Page 323
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-109
Sheet 1/1
After Call Work (Manual)
Log off all ACD agent and supervisory
positions, then log on only one position.
C.O. trunk incoming.
• Place C.O. trunk call from station A to station C.
Incoming at ACD agent position.
Answering by ACD agent position.
After Call Work activation.
• Press the WORK key so that the WORK lamp illuminates.
C.O. trunk incoming.
• Place a C.O. trunk call from station B to station D.
Release by ACD agent position.
• The agent position can end communication with station A by pressing the RELEASE key.
Confirmation of After Call Work mode.
• Check that, when the agent position release, the next call is not terminated at it.
Release of After Call Work mode.
• Press the WORK key again so that the WORK lamp goes out.
Incoming at ACD agent position.
Answering by ACD agent position.
• The agent position starts communication with station B.
Release by ACD agent position.
Apply the test procedure above to all splits.
START
END
COT
LC
A
B
C
D
ELC/DLC
Agent Position