Filter
Top Products
NDA-24282 (E) CHAPTER 5
Page 179
Revision 1.0
OFFICE DATA DESIGN
When a UCD group is organized by ACD positions in multiple nodes, ACD incoming calls cannot be distributed
to ACD positions in the node where UCD controlling station is not accommodated when the link connecting the
nodes is down.
ACD incoming calls terminated at the trunk in Node B are distributed to UCD group members in Node B.
ACD incoming calls are not distributed to any position and the caller hears the reorder tone.
NEC
NEC
(provides ACDP)
ICT
LINK DOWN
..... .....
Node A
Node B
UCD Distribution OK
UCD Group of ACD Positions
Public
Network
Public Network
ACD incoming call
ICT
UCD Distribution NG
UCD
Controlling Station
NEC
NEC
(provides ACDP)
ICT
LINK DOWN
..... .....
Node A
Node B
UCD Group
UCD Controlling
Station
Public
Network
Public
Network
ACD incoming calls
ICT
UCD Distribution NG