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CHAPTER 5 NDA-24282 (E)
Page 210
Revision 1.0
AGENT PERSONAL QUEUE - ACD
PROGRAMMING
Step 1: AIGNN - Assign telephone number for NDM.
Step 2: AMNON - Assign the pilot number (monitor number) for an individual call.
pilot number (maximum 5 digits)
Note
Step 3: ACDTN - Assign the announcement number per tenant
ANNOUNCEMENT NUMBER: announcement number for an individual call (0-58)
“0” means an announcement service is out of service for an
individual call
OVERFLOW/FORWARD PRIORITY: Priority order of queue for an individual call (1-255)
ACDLOG - Personal Queuing
PILOT NUMBER: Pilot number for an individual call (maximum 5 digits)
MAX QUEUE DEPTH: Maximum Queue Depth for an incoming call routed to the
agent (0-999)
PERSONAL FORWARD CCV: CCV No. to be routed when the individual call encounters
busy status (1-900)
CCV step number to be forwarded when the individual call
encounters busy status (1-20)
OVFT: Overflow Timeout (0-9999 sec.)
“0” means overflow service is out of service for an individ-
ual call
PERSONAL OVERFLOW CCV: CCV number to be routed when the time limit (OVFT) is
over (1-900)
CCV step number to be routed when the time limit (OVFT)
is over (1-20)
CALL WAITING CHIME: Call waiting chime is not available
Call waiting chime is rung only once (at the first time)
Call waiting chime is rung every time
Note:
Refer to Chapter 7 for Monitored Number Assignments.