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CHAPTER 5 NDA-24282 (E)
Page 258
Revision 1.0
LOGON/LOGOFF POSITION - ACD
b. The time since logon in hours, minutes, and seconds; for example, SHIFT 6:38:08.
c. The number of incoming calls handled; for example, ACD CALLS 138.
d. If any calls were handled, the average time spent with each call in minutes and seconds; for example,
AVG TALK 1:30.
e. The cumulative amount of time spent in Work mode during the shift in hours, minutes, and seconds;
for example, WORK 2:07:25.
f. The cumulative amount of time spent in Break mode during the shift in hours, minutes, and seconds;
for example, BREAK 1:02:41.
g. Finally, the display shows VACANT.
SERVICE CONDITIONS
1. When a vacant position displays R.I.P. (Reset In Progress), it indicates that the system is unable to
communicate with the telephone instrument. If the LOGON key is pressed and the connection is
established, the display will show VACANT within five seconds. If the connection cannot be established,
R.I.P. will continue to be displayed.
PROGRAMMING
[When ID code is used]
Step 1: ACDSPL - Set the ID code is required to logon for each split.
Step 2: ACDLOG - Assign the ID code to logon
LOGON ID: (9 digits maximum)
Note:
“0” is not recognized as the first digit.
AGENT NAME: Logon ID name (14 characters at the maximum)
ABBR NAME: Abbreviated ID code name (5 digits maximum)
[When ID code is not used]
Step 1: ACDSPL - Set the ID code is not necessary to logon for each split.