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NDA-24282 (E) CHAPTER 5
Page 303
Revision 1.0
TALLY-OH CODES - ACD
039
Display number of agents on break for a given split.
Press: 039ss# (ss = one or two digit split number)
Sample Displays:
SKY-DIVERS 2
040
Change Night mode of a given split.
Press: 040ss# (ss = one or two digit split number)
The prompt NIGHT MODE? will be displayed to ask for approval to put the specified split into Night
mode.
To approve, press “1#” and the display split name = NIGHT will be shown.
To disapprove and put the split into day mode, press “#” and the display split name = DAY will be shown.
Sample Displays:
AWARDS = NIGHT
AWARDS = DAY
068
Unlock a given agent’s position. (Emergency use only)
Press: 068aaaaa# (aaaaa = agent’s ACD or PBX extension)
069
Force a given agent’s position to logoff. (Emergency use only)
Press: 069aaaaa# (aaaaa = agent’s ACD or PBX extension)
Supervisor Tally-Oh Codes (Continued)
Code Description