NDA-24282 (E) CHAPTER 6
Page 331
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-116
Sheet 1/1
Trunk Trouble Report
C.O. trunk call incoming.
• Place a C.O. trunk call from station A to station B and a C.O. trunk call is terminated to agent posi-
tions.
The call is terminated to agent positions. An agent position answers the call.
While the agent position is busy, press the TRK/TRBL key on station B.
The connection information is output at the MIS terminal.
A system message is output.
Apply the test procedure above to all agent and supervisory positions of all splits.
START
END
LC
A
B
COT
ELC/DLC
Agent Position