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CHAPTER 5 NDA-24282 (E)
Page 196
Revision 1.0
OFFICE DATA DESIGN
- Data Programming
• SCF Return Error Detail Notification (ASYD: SYS1, INDEX241, b3=1) (*)
• ACD data programming (see ACDCCV command data in item 4) (*)
(g) LCD display is not operated normally on ACD agent positions.
- Software Install
• Software install for extending the number of ports for SMFN (terminal) function
(Basic ACD Option Service software, APL-0809: Series 7400 or later release)
- Data Programming
• Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4~5)
• ACD data programming (ACD position data in ACDPSN command is duplicated at multiple
nodes) (*)
3. ACD SERVICE FEATURE
This section explains general description, operating procedure, service condition, and programming procedure
for the following ACD service features.
Table 5-2 ACD SERVICE LIST
FEATURE CODE SERVICE NAME
A-31A Abandoned Call Search - ACD
A-34A Assistance - ACD Agent - ACD
A-35A Automatic Answer - ACD
A-37A Availability - ACD Position - ACD
A-80A Announcements - ACD
A-85A Agent Personal Queue - ACD
A-86A Auto Work Mode for PBX Calls - ACD
A-91A Analog ACD Position - ACD
A-93A Alternate Night CCV - ACD
A-133A Agent Anywhere - ACD
B-20A Break Mode - ACD
B-21A Bad Call Notifications - ACD
C-35A Call Distribution to Agents - ACD
C-67A Call Transfer to Split Queue - ACD
C-68A Call Waiting Indication - LCD Display/CW Lamp - ACD
C-70A Calling Party Identification - ACD
C-108A Call Control Vector - ACD
C-110A Call Waiting Lamp with Chime - ACD
C-127A Call Forwarding - Split - ACD