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NDA-24282 (E) CHAPTER 6
Page 327
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note:
If one of the following operation is performed at this time, monitoring is abandoned.
• Dial “1” + “#” (A three-party conference will be established.)
• Press MON key again
NAP-215-113
Sheet 1/1
Monitoring–ACD Supervisor
C.O. trunk incoming.
• Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Monitoring Activation from Supervisory Position
(1) Press the MON key on the supervisory position.
(2) Dial Agent ID code+# or 0+Agent position station No. for non-ACD calls+#.
Monitoring.
• The supervisory position can monitor the conversation between station A and the agent position.
• The supervisory position can monitor the call but cannot join the conversation.
Supervisory Override Operation
• Press the MON key on the supervisory position again. “BARGE?” is displayed.
Note
• The agent position and the call originator (station A) hear the warning tone.
Release.
Apply the test procedure above to all splits.
START
END
Supervisory Position
ELC/DLC
LC
A
B
COT
ELC/DLC
Agent Position