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NDA-24282 (E) CHAPTER 5
Page 259
Revision 1.0
LANGUAGE DEFAULT - ACD
L-48A LANGUAGE DEFAULT - ACD
GENERAL DESCRIPTION
This feature allows the selection of a language, applicable to an entire tenant, for use in messages displayed at
positions where an agent is not logged onto the ACD system. The following are examples of messages that will
appear in the selected language:
1. The VACANT message, displayed when an agent is not logged on at the position;
2. The messages used during the logon procedure, such as LOGON ID?, (if logon ID codes are used);
3. The messages giving split information (name, queue depth, time of longest waiting call) that are displayed
at a vacant position when the agent presses the AUTO/MAN key.
OPERATING PROCEDURE
None
This feature is implemented through an ACD MAT command. The command data is on a tenant-wide basis.
PROGRAMMING
ACDTN
DEFAULT LANGUAGE: English
Japanese
Spanish
Italian
French
German