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NDA-24282 (E) CHAPTER 5
Page 189
Revision 1.0
OFFICE DATA DESIGN
Network Configurations:
The following are examples of ACD system configuration in a Fusion Network where single ACDP is provided
and in a network where multiple ACDPs are provided. The following examples show how to change a network
with a single ACDP into a network with multiple ACDPs. For settings, see “Data Programming” in this section.
Figure 5-1 Legend
The following are example configurations of a network providing single ACDP. In this network, call transfer is
not available between different types of system since each ACDP works individually.
Figure 5-2 Fusion Network with Single ACDP (Example)
Type I: Non-ACD system (as an example for comparing with the other systems)
PBX1
PBX2ACDP
PBX3 PBX4
Note 1: ACD calls can be transferred to this system from other ACD systems
via the data programming of PBX3 in Type III.
Type II: ACD stand-alone system (ACD system provides ACD function in the self-node only)
Note 2: ACD calls can be transferred to this system from other ACD systems
via the data programming of PBX4 in Type III.
Type III: Systems using “ACD Trunk in a Fusion Network”
PBX3 - System providing ACD trunks only
PBX4 - System providing ACD trunks and ACD positions
PBX5 PBX6
Type IV: Systems using “AGENT ANYWHERE”
PBX5 - System providing ACD trunks and ACD positions
PBX6 - System providing ACD trunks and ACD positions
Additionally, the node providing VNDM (CN of VNDM) and NCN
ACDP
ACDP
PBX ACDP
ACDP
Fusion Network
PBX
PBX
PBX
PBX ACDP
Fusion Network
PBX
PBX
PBX
PBX ACDP
Fusion Network
PBX
1. ACD Stand-alone x n
Call Transfer between ACD stand-alone system is allowed for non-ACD calls
only.
→
* See
Note 2
in LEGEND.
2. non-ACD system + ACD stand-alone system + systems using “ACD Trunk in
a Fusion Network”
Call Transfer among systems of Type I~III is allowed for non-ACD calls only
(ACD incoming calls are unavailable).
→
* See
Note 1
and
Note 2
in LEGEND.
3. ACD stand-alone system + Systems using “ACD Trunk in a Fusion Network
(non- ACD system + System using “Agent Anywhere”)
Call Transfer between ACD stand-alone system and systems using “ACD
Trunk in a Fusion Network” is allowed for non-ACD calls only
(ACD incoming calls are unavailable).
→
* See
Note 1
and
Note 2
in LEGEND.