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CHAPTER 5 NDA-24282 (E)
Page 310
Revision 1.0
ZIP TONE - ACD
Z-1A ZIP TONE - ACD
GENERAL DESCRIPTION
When an agent is operating in Automatic Answer - ACD [A-35A] mode, the system will provide an audible
burst of tone to the agent’s receive audio path before connecting an incoming ACD call.
OPERATING PROCEDURE
The operation of this feature from the agent or supervisory position is as follows:
From Manual Answering status:
1. The AUTO/MAN key is pressed.
2. AUTO ANSWER is displayed.
3. The AUTO/MAN lamp lights steadily.
4. The agent hears Zip Tone when an ACD call is connected.
SERVICE CONDITIONS
1. Tones:
a. Normal ACD calls are introduced by a single burst of tone.
b. Calls which may require special handling, calls which have overflowed from another split, calls which
were call forwarded from another split by that split’s supervisor, and calls transferred by agents or
other business stations are introduced by two bursts of tone.
PROGRAMMING
None