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NDA-24282 (E) CHAPTER 5
Page 301
Revision 1.0
TALLY-OH CODES - ACD
003#
Display number of working agents in split. A working agent is one that is logged on, and not in break
mode. (Either on an ACD call, in work mode, or ready mode) If used from a vacant position, the
position’s split is used. If used while logged on, the agent’s split is used. For agents working in Multi-
Split mode, the number of working agents for all of the agent’s splits are displayed, one at a time.
Sample Displays:
DOMESTIC 151 (1 to 3 digits)
004#
Display number of agents on break in split. If used from a vacant position, the position’s split is used. If
used while logged on, the agent’s split is used. For agents working in multi-split mode, the number of
agents on break for all of the agent’s splits are displayed, one at a time.
Sample Displays:
INTERNAT’L 8 (1 to 3 digits)
005#
Display time passed since entering current mode. Valid for all modes: Vacant, Work, Break, Ready, or
on an ACD call.
Sample Displays:
BREAK 0:41:06 (hours, minutes and seconds)
006#
Monitor Me request. An agent asks a supervisor to monitor the conversation. Only valid while on an
ACD call.
Sample Displays:
MONITOR JAMES
007#
Temporarily disable Work mode time limit. Valid only from Work mode, and disabled only until agent
exits Work mode.
Sample Displays:
TIMEOUT DISABLED
008#
Display time and date for four seconds. Can be used from any mode, including modes such as Ready
and Break where the display normally shows a constant display.
Sample Displays:
4:58 PM MON 28
009# Clear permanent display such as “READY”, “ON BREAK”, or “VACANT”.
021 Setup Connection Displays, see Connection Displays - ACD [C-199A].
022# Online Help, see Connection Displays - ACD [C-199A].
023# Show Connection Displays, see Connection Displays - ACD [C-199A].
028# Unlock an agent’s own position (Emergency use only).
029# Force an agent’s own position to logoff (Emergency use only).
Agent Tally-Oh Codes (Continued)
Code Description