Filter
Top Products
CHAPTER 8 NDA-24282
Page 428
Revision 1.0
SYSTEM OPERATIONS
2.2 ANSWER MODE
The following procedures are used to set the ACD call answering mode of each agent position to automatic or
manual.
(a) ACD Call Automatic Answer Mode
(b) ACD Call Manual Answer Mode
From the manual answer mode, press the AUTO/MAN key.
The lamp lights and AUTO ANSWER is displayed.
The agent enters the ACD call automatic answer mode.
When an ACD call comes in, a zip tone is received.
Monitor number name/Split name/Trunk group name, waiting time in the queue, and calling
party’s number, etc. is displayed and the time to be spent for the conversation is indicated.
When the call is over, press the RELEASE key.
From the automatic answer mode, press the AUTO/MAN key.
The lamp goes out and MANUAL ANSWER is displayed.
The agent enters the ACD call manual answer mode.
When an incoming ACD call is terminated, press the ACD CALL key to answer it.
Monitor number name/Split name/Trunk Group name, waiting time in the queue, and calling
party’s number, etc. is displayed and the time to be spent for the conversation is displayed.
When the call is over, press the RELEASE key.
START
END
START
END