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CHAPTER 7 NDA-24282
Page 400
Revision 1.0
ACDPLT: ASSIGNMENT OF ACD MONITOR NUMBER
ACDPLT: Assignment of ACD Monitor Number
1. Function
This command is used to assign, list, print, and remove ACD pilot data. This consists of a pilot number that
designates the pilot to which ACD calls are routed and the Call Control Vector call processing path to be
taken. Internal and Transfer Priorities can be designated as well as an optional pilot name.
2. Precautions
1. A Call Control Vector is a list of instructions describing the procedure to be used in handling an
individual call. Call processing steps are determined by the pilot number. Pilot numbers associate the
call processing procedure with a Call Control Vector. Additional information about CCV programming
can be found under ACDCCV.
2. Pilot numbers should be assigned as monitored numbers (see AMNO or AMNON in this chapter).
3. Different pilot numbers can route to the same CCV or Week Schedule and use different priorities.
4. If an invalid pilot number is assigned, it may cause the Call Recover feature not to work.
5. For a maximum number of pilots in a ACD system, see Section 2.3.1, “System Capacity” in Chapter 2.
Note 1:
Pilot Number is the same number programmed in AMNO or AMNON.
Note 2:
Personal Pilot Numbers are not programmed in ADCPLT.
Alternate Night CCV
Index Step
:
0
0
Pilot Data
Remove Pilot?
Remove
List
Close
Pilot
Tenant Number: Pilot Num: Name:
1 ACD FPC40 4399
Route to
Method: Index Step
:
Call Control Vector
1
1
Priority
Internal: Trunk: Transfer:
15
15
15