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NDA-24282 CHAPTER 7
Page 395
Revision 1.0
ACDCCV: ASSIGNMENT OF ACD CCV DATA
ACDCCV: Assignment of ACD CCV Data
1. Function
This command is used to assign, list, print, and remove Call Control Vectors. A Call Control Vector is a list
of procedural instructions (or steps) for handling incoming ACD calls. The instructions defined by the Call
Control Vector are sentence-based and can be combined to form many different sequences. Call Control
Vectors provide the following functions for the ACD:
• Queue a call to a particular split.
• Pause for “n” seconds before continuing call processing.
• Announcement made during call processing (PBX and IVR).
• Hang up during call processing.
• Transfer to a particular directory number.
• Set a new priority or increase or decrease a call’s priority (new priority).
• Conditionally queue an incoming call to a particular split.
• Remove a call from a split’s queue (dequeuing).
• Queue to another split if the queue depth is full.
• Goto another CCV index step.
• Change priority of call at given point in the CCV.
• Skip a percentage of the calls going to the next step in the CCV.
• Conditionally perform next CCV instruction based on Estimated Time to Answer (ETA) of a call.
• Conditionally perform next CCV instruction based on ETA of a call in another split.*
• Individual IVR port number.*
• Delay the time for ringing start.*
* Available since the PBX software Series 7400 and the ACD software R3.