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NDA-24282 (E) CHAPTER 5
Page 191
Revision 1.0
OFFICE DATA DESIGN
Data Programming
This section shows data programming divided into the types of ACD system in the figure below.
Figure 5-4 Network Configuration of ACD systems
I PBX1
PBX3
PBX5
PBX2ACDP
ACDP
ACDP
Fusion Network
PBX4
PBX6
II
III
IV
NCN
LEGEND
Type I: Non-ACD system (as an example for comparing with the other
systems) ACD calls may be transferred to this system from other
ACD systems via the data programming of PBX3.
Type II: ACD Stand-alone system (ACD system provides ACD function in
the self-node only)
ACD calls may be transferred to this system from other ACD
systems via the data programming of PBX4.
Type III: Systems using “ACD Trunk in a Fusion Network”
PBX3 - System providing ACD trunks only
PBX4 - System providing ACD trunks and ACD positions
Type IV: Systems using “AGENT ANYWHERE”
PBX5 - System providing ACD trunks and ACD positions
PBX6 - System providing ACD trunks and ACD positions
Also, the node providing VNDM (CN of VNDM) and NCN
The following shows the network configuration of ACD system in a Fusion Network.