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NDA-24282 (E) CHAPTER 5
Page 213
Revision 1.0
ANALOG ACD POSITION - ACD
PROGRAMMING
Step 1: AMNON - Assign the Access Codes used in ACDANA
N_MNO: pilot number (monitor number) Maximum 5 digits
N_NMI: number monitored Index (1-4095)
Step 2: ACDANA
ACC: Access code (Maximum 5 digits) assigned in AMNON.
Feature
Logon with ID code
Logon without ID code
Logoff
Ready Mode
Work Mode
Break Mode
Tally Code
Trunk Trouble
Day Mode Single
Day Mode All
Night Mode Single
Night Mode All
Permanent Work
ID: Logon ID *Valid for “Logon with ID” Feature
CODE: Tally code *Valid for “Tally Code” Feature
TYPE: Break type *Valid for “Break Mode” Feature
S-ANT: Success Announcement or Tone
0 = Service Set Tone*
1-58 = Announcement No. programmed in AADT. Analog ACD position will be
connected to the announcement upon successful operation.
F-ANT: Failure Announcement or Tone
0 = Reorder Tone*
1-58 = Announcement No. programmed in AADT. Analog ACD position will be
connected to the announcement upon failed operation.
Note:
Valid since PBX software Series 7400 and ACD software Release 3.
Step 3: ACDSPL - Assign the split data.
Step 4: ACDPSN
Position Number: My line number for the analog agent
Note
ACD - My line number for the analog agent
Yes - Analog agent position
Note:
Position and ACD number same for Analog Agent.