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CHAPTER 9 NDA-24282 (E)
Page 450
Revision 1.0
SYSTEM MAINTENANCE
4.2.1 TCP/IP LINK FAILURE
For details of System Massage “4-R” and “26-V”, see Section 3.2.1 and Section 3.2.3 in this Chapter.
According to each fault situation, perform the repairing procedure referring to the table below.
1. When the PBX software Series 7300 and the ACD software R1 or the earlier software are in-
stalled.
Host is still in abnormal status?
Host is out of order. Repair the Host computer.
PZ-PC19 (LANI) card is out of order. For the replacement procedure, see the “NEAX2400 IMX
System Operations and Maintenance Manual”.
START
If yes,
If no,
2. When the PBX software Series 7300 and the ACD software R2 or the later software are in-
stalled.
3. When Message, “26-V” is displayed:
Table 9-3 Repairing Procedure for TCP/IP Link Failure (Message “4-R”) (1/2)
ERR Detail information of ERR Check Item
01
TCP/IP connection is down for the TCP connection
disconnection ordered from Host.
Restart the Host
0C
According to Heart Beat function of Host, abnormal status of
the Host system operation is detected.
Check system operation of the Host
0D Not used
0E
TCP port is released due to the detection of abnormal state in
the TCP/IP part (such as B-level Infinite Loop. etc.)
Re-check the operation status of Host.
0F~FF Not used
Table 9-3 Repairing Procedure for TCP/IP Link Failure (Message “4-R”) (2/2)
ERR Detail information of ERR Check Item
01
TCP/IP connection is down for the TCP connection
disconnection ordered from MIS or IVR/Host.
Restart the MIS or IVR/Host
0C
According to Heart Beat function of MIS or IVR/Host, abnor-
mal status of the MIS or IVR/Host system operation is detected.
Check system operation of the MIS or
IVR/Host
0D~FF Not used
Table 9-4 Repairing Procedure for TCP/IP Link Failure (Message “26-V”)
ERR Error Situation Check Item
01
TCP/IP connection is down because the text is not transmitted
continuously.
[1] Check the TCP/IP Transmission
capacity on the UAP side is proper or
not.
[2] Check on the operation status on the
UAP side is normal.
02
Incorrect text format is received. [1] Check the software operation on the
Host side.
[2] Check the LAN cable connection
status.
03
TCP/IP connection is released due to the TCP port
disconnection order from the Host.
Re-start the Host computer.
04
TCP port is released due to the detection of abnormal state in
the Host operation.
Re-check the operation status of Host.
05
TCP/IP connection cannot be established due to the connection
port capacity over.
The number of allowed ports for
application use via TCP/IP must be 16 or
less. Adjust the total port number within
this range.