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NDA-24282 APPENDIX B
Page 461
Revision 1.0
FIELD VALUES FOR ACD SCREENS
Splits
(ACDLOG)
Designates what splits are allowed. All, or up
to 4
different
splits
All required
Splits allowed
(ACDPSN)
Number of splits allowed to position. 1 ~ 250 or
Any
1 required
Stranded calls
CCV index
Designates the CCV index to use when recovering stranded
calls. (0 = not used.)
0 ~ 900 0 optional
Successful
feature
activation
announcemen
t
Specifies the announcement to be connected to an analog
agent notifying that a feature activation was successful. (0 =
none.) 0 ~ 58 0 optional
Supervisor
tally-oh codes
Specifies whether this position is allowed to use supervisor
Tally-Oh codes.
Allow/
Do Not
Allow
Do Not
Allow
optional
Tenant name Name printed at the top of reports. up to 20
characters
blank optional
Tenant
number
Reference number for the tenant.
1 ~ 10 none required
Transfer
priority
Priority of a transferred call when presented to a pilot number. 1 (high) ~
250 (low)
15 required
Transfer
numbers
Digits to be dialed for each “Transfer To” CCV step that
references this number. Only digits 0 ~ 9 are allowed. This is
only required when there is a “Transfer To” step referencing
it.
up to 22
digits
blank optional
Trunk group
name
Name to be displayed when a call is answered at an ACD
position.
up to 20
characters
blank optional
Trunk group
number
Number that references a trunk group (route).
1 ~ 254 1 required
Trunk circuits Used for activating/deactivating the trunk’s circuits as ACD
circuits (trunks).
1 ~ 255 1 to 1 required
Trunk priority The priority used when queueing ACD trunk calls to a pilot
number.
1 (high) ~
250 (low)
1 required
Week
schedule
CCV list
A list of entries to be followed when a week schedule is used.
Each entry consists of a start time and the CCV index and step
to be followed.
Time
(HH:MM)
CCV
index and
step
number
none optional
Table B-1 Field Values for ACD Screens (7/8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL