Filter
Top Products
NDA-24282 (E) CHAPTER 5
Page 265
Revision 1.0
MULTIPLE CUSTOMER GROUPS - ACD
b
6
: Maximum Necessary Digit Data (“AMND” command)
b
7
: Announcement Equipment Data (“AAED” command)
SYS1, INDEX94,
b
0
: Tenant Restriction Class Data (“ATNR” command)
b
1
: EPN Facility Restriction Data (“AEFR” command)
b
2
: Primary Call Restriction Data (“APCR” command)
b
3
: Authorization Code Data (“AATC” command)
Step 2: ACDTN- Assign the ACD tenant data.
TN: ACD tenant (1-10)
NAME: Name corresponding to the ACD tenant data (max. 20 digits)
SPLITS: Maximum Split for Tenant (1-250)
DEFAULT LAUGUAGE
English
Japanese
Spanish
Italian
French
German
OPERATOR ACCESS CODE: Enter the operator access code programmed in the ASPA or
ASPAN
IVR PILOT NUMBER: Number to access IVR directory numbers used by ACD
OUTBOUND ANSWER TIME: Time (in seconds) after which an outbound call is assumed to have
been answered.
AGENT PERSONAL QUEUE: Personal Announcement Number (0-58) or SPACE: feature not
used
PRIORITY: Priority to use for split queuing after overflow or call forwarding
(1 to 255) or
SPACE: feature not used.