NDA-24282 (E) CHAPTER 9
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Revision 1.0
CHAPTER 9 SYSTEM MAINTENANCE
1. GENERAL
This chapter explains the maintenance, diagnostics from system messages and fault recovery procedure
respectively of the NEAX2400 CallCenterWorX-Enterprise ACD System. If any fault has been discovered in
the course or as a result of maintenance operations, it should be diagnosed and repaired by referring to system
messages concerned and the fault recovery procedure.
Figure 9-1 Flow of Maintenance Work
2. MAINTENANCE
3. SYSTEM MESSAGES
Message Detail Data
System Messages for
ACDP and MIS
4. FAULT DIAGNOSTICS
Diagnostics from System Messages
5. FAULT RECOVERY PROCEDURE
MIS
(1) MIS Restart Processing
Routine Maintenance
Daily Maintenance