NDA-24282 (E) CHAPTER 5
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Revision 1.0
MONITORING - ACD SUPERVISOR - ACD
CAUTION:
The use of a monitoring device to eavesdrop may be illegal under certain circumstances and laws. Legal
advice should be sought before implementing any practice that monitors a telephone conversation.
Some federal and state laws require the monitoring party to use beep tones, to notify all parties to the
telephone conversation, or to obtain the consent of all parties to the telephone conversation. Some of
these laws incorporate strict penalties.
PROGRAMMING
AKYD - Assign MON/BARGE function to a feature key.