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NDA-24282 (E) CHAPTER 5
Page 251
Revision 1.0
HOLIDAY SCHEDULING - ACD
H-20A HOLIDAY SCHEDULING - ACD
GENERAL DESCRIPTION
Holidays may be programmed up to 365 days in advance. On a holiday, special call routing is in effect for up to
eight time-of-day changes. Three different holiday schedules, one of which is used on any particular holiday,
may be programmed for each tenant.
OPERATING PROCEDURE
See Time of Day/Week Routing - ACD [T-50A].
SERVICE CONDITIONS
1. Holiday schedule routing takes place only for those pilot numbers which route to week routing. If a pilot
number routes directly to a Call Control Vector (CCV), its routing is not affected on a holiday even if
holiday routing has been programmed.
2. All incoming ACD traffic must follow the same routing (CCV handling) on a holiday.
PROGRAMMING
Refer to Assignment of ACD Holiday Schedule in Chapter 7.