Filter
Top Products
CHAPTER 5 NDA-24282 (E)
Page 234
Revision 1.0
CALL CONTROL VECTOR - ACD
j. A maximum of 1000 abbreviated codes can be assigned for the ACD.
k. For selecting external routes, LCR can be used.
l. When an overflow has encountered all external trunks busy, it may be retried with a Goto instruction.
m. When an overflow has encountered all senders busy, it may be retried with a Goto instruction.
n. Once an ACD call has been connected to an external trunk, it may not be distributed to agent positions
at the overflow origination side even if the destination distant office happens to be busy.
o. Tandem connections which release on both the incoming route and the outgoing route cannot be
supervised and should be restricted by means of System Data programming.
p. A transfer to step will not be executed if it is programmed directly after an announcement step. A
Pause step, the length of the previous announcement must be programmed after the announcement.
PROGRAMMING
Refer to Assignment of ACD CCV Data in Chapter 7.