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NDA-24282 (E) CHAPTER 6
Page 325
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-111
Sheet 1/1
Assistance
C.O. trunk incoming.
• Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Assistance activation.
Press the ASSIST key on the agent position so that the ASSIST lamp illuminates.
Incoming at supervisory position.
• The call is terminated as non-ACD call to the supervisory position.
Answering by supervisory position.
• The communication between the agent position and supervisory position starts, while the C.O. trunk
call is held.
Three-party conference call.
• Press the CONF key on the agent position to start three-party conversation.
Release by ACD agent position.
• The communication takes place between the C.O. trunk (station A) and supervisory position.
Release.
Apply the test procedure above to all splits.
START
END
ELC/DLC
A
B
COT
LC
ELC/DLC
Supervisory position
Agent position