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CHAPTER 8 NDA-24282
Page 426
Revision 1.0
SYSTEM OPERATIONS
2. OPERATION OF D
TERM
AGENT POSITION/SUPERVISORY POSITION
2.1 LOG ON/LOG OFF
Use the following procedures to start or end work by logging on or off.
(a) When ID Code is Required
Log On (Start of work)
When VACANT is displayed, press the LOG ON/OFF key.
The lamp illuminates and LOG ON ID? is displayed.
Enter the ID code of the agent and press the # key.
The dialed digits are displayed.
HELLO XXXX (Agent Name) is displayed.
The split name is displayed, then AUTO ANSWER or MAN ANSWER is displayed according
to the program mode of the split to which the agent belongs, and WORK MODE is displayed.
Press the WORK key.
READY is displayed.
Log Off (End of work)
Press the LOG ON/OFF key.
The lamp goes out, the previous display disappears, and the following messages are displayed.
(a) GOOD BYE XXXX (Agent Name: NAME in ACDLOG)
(b) SHIFT 08:02:37 (The time since Log on in hours, minutes and seconds)
(c) ACD CALLS 209 (The number of incoming calls handled)
(d) AVG TALK 01:42.6 (The average time spent with each call in minutes, seconds and tenths
of a second)
(e) T-WORK 01:23:45 (The cumulative amount of time spent in Work Mode during the shift in
hours, minutes and seconds)
(f) T-BREAK 01:02:03 (The cumulative amount of time spent in Break Mode during the shift
in hours, minutes and seconds)
The display returns to VACANT.
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