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NDA-24282 (E) CHAPTER 5
Page 219
Revision 1.0
BAD CALL NOTIFICATIONS - ACD
B-21A BAD CALL NOTIFICATIONS - ACD
GENERAL DESCRIPTION
Bad Call Notifications are printed on the PBX system’s MAT printer when they occur. Even though the name
indicates that some serious error has occurred there are several “Bad Call Notifications” which are for
informational purposes only and do not really indicate an error situation. The term “Bad Call Notification”
cannot be changed but ACD users should consider the 6-H reports as “ACD Information Report” regardless of
what the header information says. For details about system message “6-H”, see Section 3.2.3 in Chapter 9.
OPERATING PROCEDURE
Step 1: The noise or an error occurs in the communication or the agent wants to see the information of the
connection in progress.
Step 2: The agent presses the TRKTRBL key during handling the call.
Step 3: The ACD information report is printed on the PBX system’s MAT printer.
PROGRAMMING
Step 1: ADYD - Assign “TRKTRBL” to function key.