CHAPTER 5 NDA-24282 (E)
Page 176
Revision 1.0
OFFICE DATA DESIGN
2.1 BACK-UP UCD
When a system provides the back-up UCD group, ACD calls will be routed to the back-up UCD group if ACD
system is corrupted.
Design of UCD station
•Pattern 1
400
(ACD)
300
(PBX)
AMNON
ASHU
401
(ACD)
301
(PBX)
501
UCD
STA
402
(ACD)
302
(PBX)
Supervisory position Agent position 1 Agent position 2
500
UCD
Control
STA
502
UCD
STA
• UCD STA
•Pattern 2
400
(ACD)
300
(PBX)
AMNON
401
(ACD)
301 402
(ACD)
302
Supervisory position
Agent position 1 Agent position 2
500
UCD
Control
STA
• PBX
• UCD STA
• PBX
ASHU
• PBX
•Pattern 3
400
(ACD)
300
AMNON
ASHU
401
(ACD)
301 402
(ACD)
302
Supervisory position
Agent position 1 Agent position 2
• UCD STA
(PBX) • PBX
• UCD STA
501
UCD
Control
STA