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NDA-24282 (E) CHAPTER 9
Page 445
Revision 1.0
SYSTEM MAINTENANCE
• Supervisor 3888 used Tally-Oh code to force agent 3005 into work mode.
1: 20 13 3A A5 00 00 00 00 2: 38 88 00 00 00 00 00 00
• The ACD has started the initialization process of release 2.12. Last initialization (prior to this one) was
on September 25 at 7:15 pm. This msg will be followed by the number 33 ACD Initialization Complete
msg.
1: 20 14 02 12 00 00 00 00 2: 00 00 00 00 00 00 00 00
• The ACD has exhausted available memory, new trunks will not be accepted.
1: 20 15 00 00 00 00 00 00 2: 00 00 00 00 00 00 00 00
• The ACD has exhausted available call records, new calls will receive ring-back tone.
1: 20 16 00 00 00 00 00 00 2: 00 00 00 00 00 00 00 00
• The ACD has exhausted available station records, additional ACD calls from business stations, agent
PBX lines, or attendants will not be accepted.
1: 20 17 00 00 00 00 00 00 2: 00 00 00 00 00 00 00 00
• The ACD has exhausted available queue records, additional queueing of ACD calls will not be pro-
cessed.
1: 20 18 00 00 00 00 00 00 2: 00 00 00 00 00 00 00 00
• Route 9 trunk 2 called the monitored number 4359, which is not listed as a pilot number in the ACD
database.
1: 20 21 00 09 00 02 00 00 2: 43 59 00 00 00 00 00 00
• This is a count of available call records. The ACD could accept 293 more calls. Printed once per hour,
on the hour.
1: 20 22 00 00 00 00 02 93 2: 00 00 00 00 00 00 00 00
• Invalid ACD tenant. Agent 3211 has a different tenant between ACD and PBX.
1: 20 23 32 11 00 00 00 00 2: 00 00 00 00 00 00 00 00
• Internal ACD sequence error. This error has now been reported 7 times.
1: 20 24 00 00 00 00 00 07 2: 00 00 00 00 00 00 00 00
• The pilot number 4350 was illegally removed by the ACD. (Does not include removal from the MAT)
1: 20 25 43 5A 00 00 00 00 2: 00 00 00 00 00 00 00 00
• Attendant 2 called pilot number 4350 without a held party.
1: 20 26 20 00 00 00 00 00 2: 43 5A 00 00 00 00 00 00
• Position audit found agent 4301 in a bad state and corrected it. The position’s state was #14 and it was
pointing to a call record containing route 9 trunk 2, and 4302. The position audit is turned on by enabling
this printout. The audit does not run otherwise.
1: 20 27 43 A1 00 00 00 14 2: 00 09 00 02 00 00 43 A2
• Call record audit found a call record in a bad state and corrected it. The three parties in the call record
were 4301, 4350, and route 52 trunk 7. The call record audit is turned on by enabling this printout. The
audit does not run otherwise.
1: 20 28 43 A1 00 00 00 00 2: 43 5A 00 00 00 52 00 07